"Hi-Tech has gone above and beyond to get the system right for how we work. The customer support is outstanding, and they have made us feel like a priority with anything we have asked for.

"I have to admit I was somewhat skeptical to choose a software provider that was located so far away. With the technology available these days, Hi-Tech is on the ball and lives up to their name by using current technology to provide a top notch product. I would never know that there are [nearly a thousand] miles between us because the online services and the daily attention to our needs has been met time and again.

Our experience in transferring 40 facilities from old software to the new Hi-Tech Software was a difficult transition and would be no matter what product we chose. HTS staff has been very proficient in assisting in this transition and has been more than accommodating to make changes as we request. Their attention to detail and knowledge of the skilled nursing industry has been remarkable. The customer service and Webinar training is the best I've experienced with any software provider.

We are already seeing a difference in the time we're saving by using HTS so that we can focus on other issues. What's nice about the software is the processes make sense, therefore, making it easy to follow and easy to train staff on.

Cathy S. Neuenschwander
Director of Accounts Receivable
Magnolia Health Systems, Indianapolis, IN

"I've used Hi-Tech Software long term care applications for a total of 16 years. I began in 1992 with very little experience in using this type of software product. I began apprehensively but quickly felt very comfortable using their programs. All is menu driven and easy to follow.

What has always been most impressive for me is the phone support. The staff is always very pleasant, knowledgeable and extremely helpful. Over these sixteen years, many changes have occurred in the long term care industry. Hi-Tech Software has stayed right on task with all these changes thereby never slowing us down from doing our work."

"The Hi-Tech Software system has been in my life for 20 years. The system is so easy to understand and learn, I couldn’t imagine using anything else. I have a few friends that have used other products through the years and they all prefer Hi-Tech.

The staff at Hi-Tech Software are all so nice and understanding. Sharon, the first contact, is exceptional. She is always making sure that no matter what you need they will be able to provide it, and if you’ve done something incorrectly in the system she never makes you feel foolish. The phone support folks also are very good at figuring out what may have gone wrong and fixing it quickly. They explain everything so you, hopefully, won’t make the mistake again. Everyone is very friendly and down to earth."

Diane Bernier, Director of Financial Operations
Odd Fellows' and Rebekahs' Home of Maine, Auburn, ME

"Having worked for a software company, I realize this is a service way above the norm--in fact, I'd call it extreme. You are all great"

Sharon Wladlowski, The Manor, Morrisville, VT
After Hi-Tech Phone Support assisted her with Payroll taxes:

GoToAssist Survey Logs

Our Phone Support Staff can use GoToAssist (GTA) to connect directly to a clients' system, allowing us to provide extremely effective support. After a GTA session, the client has the opportunity to rate the support experience and provide personal comments.

The GTA survey logs yield consistently high ratings for our assistance. Over a recent five month period, our average rating was 96.54% for positive experiences, 3.46 % neutral, and no negative ratings.

The following comments reveal our clients' satisfaction about their experiences:

“Our experiences have always been positive. We feel Hi-Tech is our life line.”

"Deanne knows her stuff! She was very helpful & saved me tons of time! Thank you!"

“Kris, you are an inspiration to us all”

“Thank you, Alicia! She has a wonderful personality. If she needs to verify something she calls back promptly.”

“Jeff was wonderful. He solved my problem and I was able to process payroll!”

“Claire is always professional and knowledgeable! Makes you feel at ease asking for help!
As always it was a wonderful experience!”

“Ed is really great; always a good experience with him.”

“Rachael was extremely helpful with our billing issues Thank you Rachael...as usual, great work.”

“Alicia is my shining star.”

“Ed is great! He was very helpful and quickly solved the problem.”

“Rachael responded very quickly to my email question, and was able to fix the problem easily.
Her customer service was excellent, as always!”

“Deanne was very helpful in helping me understand what was going on. She did a great job in a very short time. thank you."

We receive similar praise via email, like this message:

“You have great staff there, and there are some people who just go above and beyond and are really exceptional…. Thank you for all your support that you give me...”

Clients' Testimonials

GoToAssist Survey Logs