"First of all, I'd like to mention what a great company Hi-tech is. I've have had the pleasure to work with all the support staff for well over 15 plus years.  Might I add, that they are ALL GREAT and wonderful, always so helpful and dependable.  My experience has all been very positive.  Whenever there has been any new training and workshops it has always been so informative and the training staff is very capable of coming down to our level of understanding to show us how the program will work.   Very easy to understand the trainings.   

Thank-you for being there for us." 

Helen Fortin, High View Manor, Madawaska, ME

 

"The Hi-Tech Software system has been in my life for 20 years. The system is so easy to understand and learn, I couldn’t imagine using anything else.  I have a few friends that have used other products through the years and they all prefer Hi-Tech. 

The staff at Hi-Tech Software are all so nice and understanding.  Sharon, the first contact, is exceptional.  She is always making sure that no matter what you need they will be able to provide it, and if you’ve done something incorrectly in the system she never makes you feel foolish. The phone support folks also are very good at figuring out what may have gone wrong and fixing it quickly.  They explain everything so you, hopefully, won’t make the mistake again.  Everyone is very friendly and down to earth."

 Diane Bernier, Director of Financial Operations
Odd Fellows' and Rebekahs' Home of Maine, Auburn, ME

 

"Having worked for a software company, I realize this is a service way above the norm--in fact, I'd call it extreme. You are all great"

Sharon Wladlowski, The Manor, Morrisville, VT
After Hi-Tech Phone Support assisted her with Payroll taxes:

 

GoToAssist Survey Logs

Our Phone Support Staff can use GoToAssist (GTA) to connect directly to a clients' system, allowing us to provide extremely effective support. After a GTA session, the client has the opportunity to rate the support experience and provide personal comments.

The GTA survey logs yield consistently high ratings for our assistance. Over a recent five month period, our average rating was 96.54% for positive experiences, 3.46 % neutral, and no negative ratings.

The following comments reveal our clients' satisfaction about their experiences:

“Our experiences have always been positive. We feel Hi-Tech is our life line.”
 

“Kris, you are an inspiration to us all” 

“Thank you, Alicia! She has a wonderful personality. If she needs to verify something she calls back promptly.”

“Jeff was wonderful. He solved my problem and I was able to process payroll!”

“Claire is always professional and knowledgeable! Makes you feel at ease asking for help!
As always it was a wonderful experience!”

“Ed is really great; always a good experience with him.”

“Rachael was extremely helpful with our billing issues Thank you Rachael...as usual, great work.”

“Kathy is Great! Kathy assisted me in setting up for CD Submission.
She was very knowledgeable and explained the procedure very well. Excellent Customer service.”

“Alicia is my shining star.”

“Kathy was great to work with—we had a hard problem to solve & she was very patient and worked it out well. Dealing with the Hi-Tech staff is always a pleasure and always productive.”

“Ed is great! He was very helpful and quickly solved the problem.”

“Rachael responded very quickly to my email question, and was able to fix the problem easily.
Her customer service was excellent, as always!”

We receive similar praise via email, like this message:
“You have great staff there, and there are some people who just go above and beyond and are really exceptional…. Thank you for all your support that you give me...”