Services

Contact Lynne Hammond
lynne@hi-techsoftware.com
(207) 474-7122

On-site sales presentations: Our sales team will travel to your facility to demonstrate our products and answer your questions.

Software Installation: The HTS Support Staff installs our applications on your system.
We will also work with your hardware vendor and State contact to set up the connections you will need for electronic transmission of your MDS records and billing claims.

Data Conversion: To save you hours of data entry and conversion, HTS builds and installs much of your data prior to training. This includes:

• Your residents' face sheets
• Your residents' most recent MDS records (obtained from your State's data base)
• ICD9 Diagnosis codes
• National Drug Codes (NDC) for your residents' medications
• A Care Plan Library of problems, goals, and approaches based on NANDA
• Medicaid and Medicare Case Mix groupers
• A/R, A/P, G/L and Payroll

On-site training: An HTS trainer comes to your facility and trains your staff using your residents' records. The training schedule depends on the application, but typically consists of several visits with enough time in between for you to use what you've learned before you have to learn new material.

Our trainers will come back as often as you need them. You can schedule training for new members of your staff, as well as "refresher" training.

Regional Training workshops: HTS holds regional training workshops on specific topics. Our clients always find it valuable to meet as a group to discuss common interests and solutions. View the current Workshop Schedule.

Your staff can also travel to our office in Skowhegan, Maine for training on the topics that you choose. You may send up to 6 person per facility. The cost per day (10 am to 3 pm) is $250. Call HTS and talk to one of our trainers to arrange the date and agenda.

Consulting Services: Connie Harmon, our Billing and Receivables specialist, is available to provide consulting services to nursing facilities in Maine, New Hampshire, and Vermont.

Connie has been with HTS for 10 years, and she has worked in long-term care for more than 20 years. She has experience as both an office manager and administrator. She is a CPA and previously worked for Berry, Dunn, McNeil and Parker assisting their Maine nursing home clients.

Connie can provide the following to HTS and non-HTS clients:

Receivables analysis
Collection advice
General ledger coding review
General bookkeeping training
Rebilling

Please call HTS for more information on this valuable new service.

MaineCare Billing Service

If you bill for a small number of clients, or you are new to electronic billing, MaineCare billing can be very confusing. Questions about the electronic file format, billing codes, and which MaineCare department to contact for assistance have overwhelmed some of our clients.

In response to this need, HTS offers a MaineCare Billing Service that will do the following:

Provide a billing form that you fill out and fax to us
Complete the billing process for you
Track the claim using the State’s on-line system
Re-bill as necessary
Communicate with the State regarding the billing file
Forward to you any questions related to client eligibility for resolution

Please contact Lynne Hammond for more information or to sign up for this service.

On-line Instruction Manual: Click on the User Manual icon on the menu to display instructions for the application you are using. We issue changes to these instructions with our program updates. You can also print the manual if you want a hard-copy of the instructions. To download the most current manual click on Downloads/Updates.

Newsletters: Our newsletters keep you up-to-date with the workshop schedule, changes in programs and regulations, and new HTS clients and personnel. We also like to use the newsletter to provide processing tips and answers to questions that generate a lot of phone calls to HTS. Click Newsletters to view those issues already on-line.

Software Updates: HTS issues regular program updates and patches that improve processing and meet state and federal regulations. We post these to the website so you can have them as soon as they are available.Click Downloads/Updates and enter you access codes.