Support

GoToAssist is now available on the HTS Menu.

Wait for Hi-Tech Phone Support to tell you when to click on GoToAssist.

This will connect you to Live Remote Assistance.

Enter your Name, Facility Name, and the Code that HTS will provide. Phone Support will lead you through the process.

Phone Support

Office Hours and Holiday Schedule

Our phone support staff attempts to respond to your call within 60 minutes, and almost always within two hours of your call. We respond to calls in the order they are received, and we also prioritize your call according to how urgent it is.

Using GoToAssist™ our phone support staff can connect directly with your system to view your situation and make immediate adjustments.

The phone support staff has direct contact with our systems analysts and programmers, who can help them determine the best response to an issue.

We will also work with your system support department and hardware vendor to keep your system up and running.

The phone support staff keeps track of frequently asked questions and common issues so that the responses to these items can be published in our quarterly newsletters. They have also written-up many of these issues as "faxable instructions" that they can send to you for ongoing reference.

Phone support anticipates your needs by designing operations checklists that can be used during end-of-year processing. HTS devotes full manpower to phone support during these busier times of the year.

Training Options

On-Site and Web Training

For our new clients, HTS trainers come to your facility and train your staff using your residents' records. The training schedule depends on the application, but typically consists of several visits with enough time in between for you to use what you've learned before you have to learn new material.

Our trainers will come back as often as you need them. You can schedule training for new members of your staff, as well as "refresher" training. You can postpone training on an application, and our trainers will come back when you are ready to learn something new.

We also offer Web Training. We will work with your staff to develop an agenda, and several of your staff can attend at the same time.

Training Workshops

HTS holds regional training workshops on specific topics. Our clients always find it valuable to meet as a group to discuss common interests and solutions. View the Workshop Schedule.

Training at Hi-Tech

Travel to our office in Skowhegan, ME for training on topics of your choice.
Send up to 6 persons per facility.
The cost per day (10 am to 3 pm) is $250.
Call HTS and talk to one of our trainers to arrange the date and agenda.