Support

Want more information?

Click here or email
Lynne@Hi-TechSoftware.com

GoToAssist is now available on the HTS Menu.

Wait for Hi-Tech Phone Support to tell you when to click on GoToAssist.

This will connect you to Live Remote Assistance.

Enter your Name, Facility Name, and the Code that HTS will provide. Phone Support will lead you through the process.

Phone Support

Office Hours and Holiday Schedule

Our phone support staff attempts to respond to your call within 60 minutes, and almost always within two hours of your call. We respond to calls in the order they are received, and we also prioritize your call according to how urgent it is.

Using GoToAssist™ our phone support staff can connect directly with your system to view your situation and make immediate adjustments.

The phone support staff has direct contact with our systems analysts and programmers, who can help them determine the best response to an issue.

We will also work with your system support department and hardware vendor to keep your system up and running.

The phone support staff keeps track of frequently asked questions and common issues so that the responses to these items can be published in our quarterly newsletters. They have also written-up many of these issues as "faxable instructions" that they can send to you for ongoing reference.

Phone support anticipates your needs by designing operations checklists that can be used during end-of-year processing. HTS devotes full manpower to phone support during these busier times of the year.

Training Options

See more details at Hi-Q Education and Training Plan

On-Site Training

For our new clients, HTS trainers come to your facility and train your staff using your residents' records. The training schedule depends on the application, but typically consists of several visits with enough time in between for you to use what you've learned before you have to learn new material. Schedule your next session when your staff is ready to learn more.

Our trainers can come back as often as you need them. And you can use your *Hi-Q Points to cover the costs. This makes it much easier to authorize much needed training for new members of your staff, as well as "refresher" training for experienced users.

Telephone Appointments: Use your *Hi-Q Points to schedule uninterrupted time with a trainer when you need some personal attention, but you do not need a Hi-Tech trainer on-site. Using live, remote assistance, the trainer can access your system and show you which programs to select and how to complete the screens.

Training at Hi-Tech

Use your *Hi-Q Points to cover training costs.
Send up to 6 persons per facility to our office in Skowhegan, ME for training on topics of your choice.
Call HTS and talk to one of our trainers to arrange the date and agenda.

*Hi-Q Points are awarded in January. The number of points are based on the number of beds in your facility.

Free Regional Training workshops: HTS holds regional training workshops on specific topics. Our clients always find it valuable to meet as a group to discuss common interests and solutions. View the current Workshop Schedule.

Free Webinars: Provided over the Internet, our Webinars allow you to attend short, highly focused sessions without leaving your facility. We cover a variety of topics offered on multiple days and times. Learn more and view the Webinar Schedule